Graduate Certificate in Gerontology Welcome Letter

Welcome to Pitt Online!

If you have taken a course with Pitt Online previously, welcome back! We are happy to have you with us. Most of this information will be familiar, but please take a moment to reacquaint yourself.

General Information:

If you are a new student at the University, you will receive a welcome letter from Computing Services and Systems Development (CSSD) that contains your University credentials (username/password). These credentials grant you access to Pitt Passport. This is the official portal of the University of Pittsburgh, through which you can access your online course(s), email, and other resources. If you have not received this information, please submit a help ticket at or call 412-624-HELP [4357]. As an online student, your course work will take place entirely over the Internet. In preparation for the term start, consider viewing the Student Orientation!

Below is some information to help you get started:

Course Access

Courses will be available for access 3 days before the start of the term! You will access your course through Pitt Passport (Figure 1). Once you’ve accessed the main menu, you’ll want to select CourseWeb to access your online courses (Figure 2).

Pitt Passport Login Screen

Figure 1 – Use your University credentials to enter Pitt Passport (Click to enlarge).

Pitt Passport Main Menu

Figure 2 – Using the Academic Resources menu, select CourseWeb for access to your online course (Click to enlarge).

Student Knowledge Base

Looking for ways to get the most out of your online course experience? Use the Student Knowledge Base to review articles, read about best practices and learn the tools that are at your disposal in CourseWeb.

Student Orientation

The Student Orientation is a virtual webinar that will introduce you to the basics of CourseWeb, as well as the resources available to you as a Pitt Online student!

Community Tools in CourseWeb

CourseWeb has several new collaborative tools available for you to communicate with faculty, classmates, and others in the Pitt Learning Community. Spaces allow you to connect with other People in the CourseWeb community, and Messages allow you to send simple communications to classmates and faculty. Create a Profile in Blackboard, and get started! The tools are all accessible through the Global Navigation menu. Contact the Pitt Help Desk if you need assistance with any of these tools!

Additionally, you’ll find a Libraries & Research tab in your course, that takes you directly to access pages for the Health Sciences Library System. Later in this letter, you’ll find information for how to access and recorded library sessions, a valuable tutorial series that assists with using Pitt’s library engines.

Make sure you take advantage of these fantastic resources early and often!

Ordering Textbooks

University Store on Fifth Screen Shot

Figure 3: Order and reserve texts, compare prices and sell back books at the University Store on Fifth (click to enlarge).


You can order your textbooks online from The University Store on Fifth. Once you’ve accessed the store’s homepage, you will see a variety of options for textbook reservations. Please order your textbooks as soon as possible. You’ll also find technology, gifts and clothing for sale (Figure 3).

Technical Support

If you encounter technical difficulties at any time, please contact the Computing Services & Systems Development [CSSD] Help Desk. You can reach them any of the following ways:

Submit a ticket to the CSSD Help Desk
Call 412-624-HELP [4357]
Email at

Library Resources

The Health Sciences Library System is very beneficial for students enrolled in the Graduate Certificate in Gerontology. HSLS offers thousands of digital resources that can assist during your scholarly work. Consider viewing the Health Sciences Library Series, which offers short tutorials on accessing the digital library resources from off-campus, and how to conduct effective database searches. When connecting from off-campus, EZProxy allows you to connect to the library system.

Office of the Registrar

For questions about billing, tuition, and fees the registrar can be reached via email at or visit the University of Pittsburgh Registrar Homepage.

Navigating CourseWeb

Each online course at the School of Nursing includes information about how to navigate the online course management system. This tab is also accessible from the left navigation menu and contains tips and tricks to help you access your online materials.

Faculty Info

UCSUR Welcome Letter Fac Info

Figure 4: You’ll find information about your faculty member, and ways to contact him/her throughout the semester (click to enlarge).



Once you’ve accessed your CourseWeb class, the Faculty Info page will provide contact information and a short bio on your instructor (Figure 4).











UCSUR Welcome Letter Syllabus and Schedule

Figure 5: The Syllabus and Schedule are both available to you from the first day of class (click to enlarge).


To review the Schedule or Course Syllabus, click on the appropriate titles in the navigation menu (Figure 5). You’ll find course objectives, grading rubrics, due dates and other important course information on these documents. Use them to help plan your time efficiently and ensure that you’re satisfying to course deadlines.





Thank you! Here’s wishing you a successful semester!