Technical Support
Pitt Online students are provided with 24/7 technical support to ensure anytime, anywhere access to your online course.
Online students will be provided a wide range of computing resources, including a University computing and email account, which will be used for all course communication Additionally, discounted computer equipment and software can be purchased through the University’s Software Licensing Services.
Technical Requirements
| Component | Recommended | Minimum |
|---|---|---|
| Hardware | ||
| Computer | Computer/Laptop running Windows XP, Vista, Mac OS X | Computer/Laptop running Windows XP, Vista, Mac OS X |
| Display | 19 inch or larger LCD | 17 inch LCD |
| Specifications | For a more detailed list of requirements, including memory and processing speed, http://technology.pitt.edu/software/faculty-computing-program/requirements.html. | |
| Speakers | Yes | Yes |
| Internet Connection | ||
| Broadband | Cable or fiber-optic network like Fios | DSL |
| Dialup is NOT recommended OR supported. | ||
| Software | ||
| Adobe Reader | Most recent version | Yes |
| Flash Player | Most recent version | Yes |
| Media Player | PC – Windows Media Player | PC – Windows Media Player |
| MAC – Quick Time (most recent version) | MAC – Quick Time (most recent version) | |
| MS Office (Word, Excel, & PowerPoint) | 2007 | 2003 |
| Anti-virus Software | Updated Weekly | Updated Weekly |
| Pitt supported anti-virus software. Click here. | ||
| Web Browser | PC—Internet Explorer 7 Most Recent Version Mac—Safari Most Recent Version |
PC—Internet Explorer 7 Most Recent Version Mac—Safari Most Recent Version |
| Basic User Skills | ||
| Ability to connect to the Internet and login into course regularly throughout each week | ||
| Ability to correspond and send files electronically; navigate the web; use MS Word and PowerPoint , manage files, keyboarding ability, etc | ||
Help Desk Support
The Technology Help Desk at 412 624-HELP [4357] is available 24 hours a day, seven days a week to answer all of your technology-related questions. Questions can also be submitted using the Help Desk Problem Report form or by sending an email message to helpdesk@pitt.edu.
You can also read our online help sheets for detailed instructions on a wide variety of services, including email, anti-spyware software, the http://my.pitt.edu Web portal, spam and virus filtering, and more.
